❔ Known issues - Installation and update
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      3. ❔ Known issues - Installation and update

      "Unable to connect to 3DEXPERIENCE".

      What should I do if SOLIDWORKS no longer connects to 3DEXPERIENCE after an update?

      Problem:

      1-Jul-22-2024-02-29-53-2537-PM

      Following the SOLIDWORKS update, the error message "Unable to connect to 3DEXPERIENCE" appears and you can no longer work on it.

       

      Resolution 1: Delete the folders

      1. On your computer, delete the following folders:
      %programdata%\DassaultSystemes\Licenses
      %localappdata%\Temp\swcefcache

      2. Restart SOLIDWORKS

      Resolution 2: Reinstall the software

      If Resolution 1 does not resolve the problem, follow the standard SOLIDWORKS uninstall procedure.

      Report the problem to us!

      a. Problem solved? Let us know so that we can prevent it from happening again!
      b. Still not working? Contact us too!

      Contact :  support@xdinnovation.eu