Unable to retrieve install data - fix

How do I troubleshoot the “Unable to retrieve install data” error while trying to SOLIDWORKS from 3DEXPERIENCE?

When launching SOLIDWORKS or other apps, you receive the following error: “Unable to retrieve install data”.

If you are using the Sentinel One antivirus, then it is blocking the 3DEXPERIENCE Launcher from opening.

When checking the Event Viewer, it shows a faulting module: InProcessClient64.dll, as shown in the image below:

Fix: you or your IT must add an exception into your Sentinel One antivirus for the following program:

C:\Program Files\Dassault Systemes\3DEXPERIENCE Launcher\3DEXPERIENCELauncherGUI.exe

C:\Program Files\Dassault Systemes\3DEXPERIENCE Launcher\3DEXPERIENCELauncherBackbone.exe

IMPORTANT: you need to restart your workstation once the exception is added.

If you have installed your 3DEXPERIENCE Launcher at a custom location, you will need to add that custom location as an exception instead.

Another potential cause could be the local intranet security level that is blocking the 3DEXPERIENCE Launcher exchange.

In such a case, try the following procedure:

Open Internet Options from the Windows Start menu. The Internet Properties window opens.
Go to the Security tab.
Click on the Local intranet icon.
Make sure that the level is NOT set to High (for example: "Medium").
Note: If you have custom settings, you might want to select Default level to reset the value.
Go to the Advanced tab.
Make sure that the option Enable Enhanced Protected Mode* checkbox is cleared/disabled.
Click Apply.

If that didn't solve your problem, contact us: support@xdinnovation.eu