🔓 Known issues - Opening SOLIDWORKS
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      3. 🔓 Known issues - Opening SOLIDWORKS

      "Failed to get login ticket..." error

      How can I solve the "Failed to get login ticket..." error?

      Problem:

      This is a generic error that means you cannot access a collaborative space on your platform. There are different solutions depending on the error code.



      Causes and resolutions:

      2147467259 error:

      This error indicates that either:

      • You do not have access to a collaborative space.
      • You are a member of multiple platforms and do not have the proper roles or licenses in one of those platforms.

      Resolution:

      A.  Cause no. 1: expired roles on your profile

      To check and resolve this, ask your administrator (if this is not you) to delete the expired roles from the platform:
      1.  Click on the Plaform Management Dashboard and then on the member tab:

      2.  Activate the "Remove expired roles automatically" option:

      3.  Remove excess members:

       

      4.  You will have two options:

      • Remove access: the user will no longer be able to connect
      • Remove the user: they will no longer appear on the platform, but the files they have created will remain accessible. Recommended if the option is available (option grayed out if roles are locked).

      B.  Cause no. 2: You may have upgraded from a SOLIDWORKS Premium license to a SOLIDWORKS Standard license. You need to upgrade!

      To do this, simply perform an 'upgrade', in the same way as an update. See the tutorial here.

      If your SOLIDWORKS is not up to date (orange arrow), you will need to perform this operation twice (update THEN upgrade).

      Example of an update (orange arrow) :

      Example of upgrade (green arrow) :

      C.  Cause n° 3 : no access to a collaboration space in 3DSpace

      1. Open a private browsing tab
      2. Connect to your 3DEXPERIENCE platform.
      3. Open the compass (3DEXPERIENCE icon)
      4. Launch the 3DSpace application.
      5. Activate a collaborative space, such as Common Space, by double-clicking on it.
        1. If you don't see any collaborative spaces and you can't create a new one, contact your platform administrator. Once you can access a collaborative space, go on to step 6.
      6. Click on the SOLIDWORKS® Connected application in the Compass.

      2147012889 error:

      This error indicates that you have an expired Collaborative Industry Innovator license on a platform.

      Resolution:
      Perform the same troubleshooting steps for 'error 2147467259'.

       

      Still not working?

      2147418113 error:

      This error indicates that you do not have a Collaborative Industry Innovator license.

      Resolution:
      Either you are seeing an error or you are not seeing any collaborative spaces in the 3DSpace application. You may also see this error if other dashboard application licenses have expired.

      Perform the same troubleshooting steps for 'error 2147467259'.

       

      Still not working?

       

      2147012894 error:

      This error indicates that there is a server outage or ongoing maintenance. Check the 3DEXPERIENCE platform on cloud support webpage to ensure that the servers are available.

      400 error:

      This is the generic HTTP 400 Bad Request error, which means that the server cannot process the request because of an invalid request.

      Resolution:

      1. Close all web browser sessions.
      2. Rename or backup and delete [%appdata%\DassaultSystemes\CATSettings], if the folder exists.
      3. Open a new web browser session and open a Private window (Mozilla Firefox ESR), Incognito window (Google Chrome), or InPrivate window (Microsoft Edge Chromium).
      4. Log in to your 3DEXPERIENCE platform.
      5. Open the Compass.
      6. Click the 3DSpace app.
      7. Activate a collaborative space, such as Common Space, by double-clicking it.
        1. If you see more than one platform, click to select a collaborative space from the same platform as your 3DEXPERIENCE SOLIDWORKS role.
        2. If you do not see any collaborative spaces and you cannot create a new collaborative space, contact your platform administrator. After your platform administrator adds you to a collaborative space, proceed to Step 8.
      8. Click the SOLIDWORKS® Connected app within the Compass.

      SOLIDWORKS Connected now starts without an error.

       

      Still not working?

       

      403 error:

      This is the generic HTTP 403 Forbidden error, which means that the server understands the request, but refuses to authorize it. 

      Resolution:

        Perform the same troubleshooting steps for 'error 400'.

         

        Still not working?

          503 error:

          This is the generic HTTP 503 Service Unavailable error, which means that the server is not ready to handle the request.

          This error indicates that there is a server outage, ongoing maintenance, or general internet connection problem. Check the 3DEXPERIENCE platform on cloud support webpage to ensure that the servers are available. 
            

          Still not working?

          If the above information does not resolve the problem, and you still see the error:

          • Compress the following folders into a ZIP file:  

          %appdata%\DassaultSystemes\SWXDesktopHelper
          %appdata%\DassaultSystemes\SWXDesktopLauncher

          • Send the ZIP file to support@xdinnovation.eu